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Information Technology Help Desk Internship
Summary
Title:Information Technology Help Desk Internship
ID:1303
Graycor Company:Graycor Services
Location:Oakbrook Terrace, IL
Job Function:Information Technology
Description
This position will provide excellent IT customer service and support to internal clients across local and remote locations; maintaining and supporting a Windows environment, troubleshooting hardware, software and other IT related issues, planning and executing various projects as needed. This is a part time position that will work Monday through Friday from 3:00-7:00 pm.
 
Reports to the Information Technology Director.
 
Responsibilities:
  • Provide technical support and solve basic and more advanced routine user problems or questions relating to PC’s, peripherals, mobile devices, network connectivity, email, IM/voice/video communication, packaged application software, and internally developed applications.
  • Prioritize and respond to Helpdesk tickets based on established Helpdesk and departmental guidelines and procedures. Properly record problem ticket information into on-line Helpdesk System. Update Helpdesk database information.
  • Assist with PC and mobile device setup, imaging, and installation as needed.
  • Administer user accounts, passwords, and privileges/rights as assigned and directed by system administrators in accordance with security protocols.
  • Assist other staff with network maintenance, administration, troubleshooting, and security functions in all areas of IT, including: PC’s and mobile devices, LAN/WAN infrastructure, Windows servers, Active Directory, messaging and communication systems, and databases.
  • Perform other IT-related duties, as directed by the CFO.
  • Keep an organized inventory of PC accessories and peripherals in stock.
     
    To Be Successful in this Position, You Will Need:
  • Working towards a bachelor’s degree in information technology
  • Working knowledge of:
    • PC and mobile device hardware and operating systems (including Microsoft Windows, Apple iOS, Android)
    • Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.)
    • basic computer networking technologies (particularly TCP/IP and Windows Server) and administrative tasks
  • Strong motivation to respond quickly and effectively to user requests, and well-developed ability to communicate courteously, clearly, and efficiently with users, both verbally and in writing
  • Good organizational skills and attention to detail.
Why Build with Graycor's Growing, Dynamic Team?
 
Building Your Future is How We Build Ours. At Graycor, we seek out those with the highest potential and provide an empowering environment with tools that allow you to take ownership in your career development.
 
Stability Means Staying Ahead of the Curve. Graycor is committed to continuous improvement and reinvesting in evolving technologies. To ensure stability, we have a diversified project portfolio in a broad range of niche markets nationwide. 
 
We Are Family. This is why we have an intense commitment to Safety. We want to make sure that every member of our Graycor family goes home each day to theirs.  Our family-owned company also sponsors wellness and charitable events, casual employee get-togethers, lunch and learns, and other fun social events.
 
Our Greatest Asset? Our Name. Reputation is grown over time. Our dedication to our people and building trust has enabled us to cultivate long-term relationships with our clients, our partners, and each other.
 
Join the Graycor Family of Companies.
We’re Building Something More.
ABOUT THE GRAYCOR FAMILY OF COMPANIES
 
Established in 1921, the Graycor Companies provide General Contracting and Construction Management services to a wide variety of industrial and commercial construction markets across the US, Canada and Mexico.  As a top ranking industry leader, Graycor commits to safe working environments, demands excellence and rewards passion.
 
As a diversified leader, we offer a competitive salary and comprehensive benefits package.
For more information, visit our website at www.graycor.com
 
The Graycor family of companies is an Equal Employment Opportunity employer
This opening is closed and is no longer accepting applications
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We are proud to offer the following benefits.
Graycor understands that our employees are the heart of our business. Our benefits are designed to ensure the health and wellness of our employees and their families by providing the necessary means to achieve personal, financial, and professional fulfillment.
Retirement + Income Protection
  • Safe Harbor 401(k) matching
  • Profit sharing
  • Basic and voluntary life insurance
  • Short and long-term disability insurance
  • Voluntary accident and critical illness coverage
Health, Wellness, + Work/Life Balance
  • Healthcare insurance, including comprehensive medical, Rx, vision and dental
  • Flexible spending and health savings accounts
  • Paid vacation, personal/sick leave and holidays
  • Paid parental leave
  • Remote work options for certain positions
  • Potential to earn up to $950 in wellness incentives
  • Free confidential health screenings
  • Online employee assistance program and mental health resources
Travel Benefits

Graycor’s travel benefits are designed to create fair and equitable compensation for employees who are assigned to out-of-town projects. We offer:

  • Weekly subsistence allowance
  • Return home travel allowance
  • Travel incentive bonus based on time spent on a project
And More...
  • Project-based incentive program
  • Frequent feedback and career coaching
  • Ongoing learning and development opportunities
  • Tuition reimbursement
  • Employee referral bonus program (up to $6,000 per referral)
  • Optional ID theft and legal services coverage
  • Pet insurance
  • Company team building and social events (Tough Mudder, Bike Ride to the Beach, 5Ks, golf outings)

It has been brought to our attention that there have been instances of fraudulent job offers, purporting to be from the Graycor family of companies.

Recruitment fraud is a sophisticated scam offering fake job opportunities to job seekers. This type of fraud is normally carried out through online services such as false websites, or through fake e-mails claiming to be from the company. The fraudsters often request recipients to provide sensitive personal information, financial information, and/or to make payments as part of their fake recruiting process.

Please note that our application process is as follows:

  • Graycor applicants are required to apply for jobs through our Careers page
  • Fraudulent job offers often ask for financial or personal information early in the process. Graycor does not ask for any financial commitment or contribution from a candidate at any stage of the recruitment process.
  • A fraudulent offer may ask you to book travel through a certain travel agency with the promise to reimburse travel costs. During our interview process, a Graycor representative will book travel for you.
  • All job offers are delivered by an internal Graycor representative.

Graycor has no responsibility for fraudulent offers and advises candidates to follow the guidance provided above. If you have any questions about the authenticity of our recruitment process or an offer that you have received, please contact us by email at hr@graycor.com.

If you have provided monies or other sensitive personal information and suspect you are the victim of fraud, please contact your local authorities or the Federal Trade Commission at 1-877-382-4357 or online at ftc.gov/complaint.

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